Refund policy

At AV Misc & More, we take pride in offering carefully selected products sourced from trusted local and international suppliers. We aim for customer satisfaction and transparency in every purchase. 

Please read our return and refund policy carefully before making a purchase.

🔁 Eligibility for Returns

We gladly accept returns under the following conditions:

  1. Time Frame:

    • You may request a return within 5 calendar days of receiving your order.

    • Requests made after this period will unfortunately not be eligible for a return or refund.

  2. Product Condition:

    • The item must be unused, unwashed, and in its original packaging (including tags, boxes, and protective wrapping).

    • Items showing signs of use, wear, alteration, or damage will not qualify for a refund.

  3. Proof of Purchase:

    • A valid proof of purchase (such as your Shopify order confirmation email) is required for all returns.

🚫 Non-Returnable Items

Due to hygiene and supplier restrictions, certain products cannot be returned:

  • Hair and beauty items (including wigs, combs, and styling tools) once opened.

  • Earrings and jewelry accessories.

  • Items purchased during sale, clearance, or promotional campaigns.

  • Gift cards or digital products.

💸 Return Shipping Costs

  • The customer is responsible for the cost of returning the item to us or to our supplier.

  • We recommend using a trackable courier service and keeping proof of postage, as AV Misc & More is not responsible for items lost in transit during returns.

🔍 Inspection and Refund Process

Once we receive your return:

  1. Our team will inspect the item within 3–5 business days of receipt.

  2. If the item meets all return criteria, we will issue a refund to your original payment method within 7–10 business days.

  3. You will receive a confirmation email once your refund has been processed.

If the item is found to be used, damaged, or not in its original condition:

  • The return will be rejected, and the item will be sent back to you at your expense.

  • In such cases, no refund will be provided.

⚠️ Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  1. Please contact us within 48 hours of delivery at avmiscmore@gmail.com

  2. Attach clear photos of the product, packaging, and shipping label.

  3. We will assist in replacing the item or issuing a refund at no extra cost.

📩 How to Request a Return

Email: avmiscmore@gmail.com
Subject line: Return Request – [Order Number]
Include:

  • Full name

  • Order number

  • Reason for return

  • Clear photos of the item